{"id":12,"date":"2025-06-26T08:03:59","date_gmt":"2025-06-26T08:03:59","guid":{"rendered":"https:\/\/www.doxainfotech.com\/ajifoods\/?page_id=12"},"modified":"2025-06-26T11:12:43","modified_gmt":"2025-06-26T11:12:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.doxainfotech.com\/ajifoods\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3d1360c e-flex e-con-boxed e-con e-parent\" data-id=\"3d1360c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ef088a color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"4ef088a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\" data-start=\"171\" data-end=\"202\"><strong data-start=\"171\" data-end=\"202\">Effective Date: 01 May 2025<\/strong><\/p>\n<p data-start=\"204\" data-end=\"415\">Welcome to <strong data-start=\"215\" data-end=\"228\">Aji Foods<\/strong>. We take pride in the quality and hygiene of our food products, made entirely in-house at our certified facility. If you&#8217;re not entirely satisfied with your purchase, we&#8217;re here to help.<\/p>\n<hr data-start=\"417\" data-end=\"420\" \/>\n<h3 data-start=\"422\" data-end=\"434\">Overview<\/h3>\n<p data-start=\"436\" data-end=\"611\">Our refund and return policy lasts <strong data-start=\"471\" data-end=\"482\">30 days<\/strong> from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.<\/p>\n<hr data-start=\"613\" data-end=\"616\" \/>\n<h3 data-start=\"618\" data-end=\"645\">Eligibility for Returns<\/h3>\n<p data-start=\"647\" data-end=\"675\">To be eligible for a return:<\/p>\n<ul data-start=\"677\" data-end=\"886\">\n<li data-start=\"677\" data-end=\"758\">\n<p data-start=\"679\" data-end=\"758\">The item must be <strong data-start=\"696\" data-end=\"706\">unused<\/strong>, <strong data-start=\"708\" data-end=\"720\">unopened<\/strong>, and in its <strong data-start=\"733\" data-end=\"755\">original packaging<\/strong>.<\/p>\n<\/li>\n<li data-start=\"759\" data-end=\"816\">\n<p data-start=\"761\" data-end=\"816\">A <strong data-start=\"763\" data-end=\"780\">valid receipt<\/strong> or proof of purchase is required.<\/p>\n<\/li>\n<li data-start=\"817\" data-end=\"886\">\n<p data-start=\"819\" data-end=\"886\">Products must not fall under the <strong data-start=\"852\" data-end=\"876\">non-returnable items<\/strong> category.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"888\" data-end=\"1001\">\ud83d\udce6 <strong data-start=\"891\" data-end=\"905\">Important:<\/strong> Please <strong data-start=\"913\" data-end=\"1001\">do not send any product back to the manufacturer address without prior confirmation.<\/strong><\/p>\n<hr data-start=\"1003\" data-end=\"1006\" \/>\n<h3 data-start=\"1008\" data-end=\"1032\">Non-Returnable Items<\/h3>\n<p data-start=\"1034\" data-end=\"1122\">Due to the nature of our offerings, the following items are <strong data-start=\"1094\" data-end=\"1121\">not eligible for return<\/strong>:<\/p>\n<ul data-start=\"1124\" data-end=\"1316\">\n<li data-start=\"1124\" data-end=\"1149\">\n<p data-start=\"1126\" data-end=\"1149\">Perishable food items<\/p>\n<\/li>\n<li data-start=\"1150\" data-end=\"1186\">\n<p data-start=\"1152\" data-end=\"1186\">Health or personal care products<\/p>\n<\/li>\n<li data-start=\"1187\" data-end=\"1246\">\n<p data-start=\"1189\" data-end=\"1246\">Products added to milk or ready-mix powders once opened<\/p>\n<\/li>\n<li data-start=\"1247\" data-end=\"1275\">\n<p data-start=\"1249\" data-end=\"1275\">Sale or discounted items<\/p>\n<\/li>\n<li data-start=\"1276\" data-end=\"1316\">\n<p data-start=\"1278\" data-end=\"1316\">Any item not in its original condition<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1318\" data-end=\"1321\" \/>\n<h3 data-start=\"1323\" data-end=\"1361\">Partial Refunds May Be Issued For:<\/h3>\n<ul data-start=\"1363\" data-end=\"1511\">\n<li data-start=\"1363\" data-end=\"1403\">\n<p data-start=\"1365\" data-end=\"1403\">Items that show visible signs of use<\/p>\n<\/li>\n<li data-start=\"1404\" data-end=\"1461\">\n<p data-start=\"1406\" data-end=\"1461\">Packages that are opened or not in original condition<\/p>\n<\/li>\n<li data-start=\"1462\" data-end=\"1511\">\n<p data-start=\"1464\" data-end=\"1511\">Returns requested <strong data-start=\"1482\" data-end=\"1499\">after 30 days<\/strong> of delivery<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1513\" data-end=\"1516\" \/>\n<h3 data-start=\"1518\" data-end=\"1537\">Refunds Process<\/h3>\n<p data-start=\"1539\" data-end=\"1670\">Once we receive and inspect the returned item, we will notify you via email regarding the <strong data-start=\"1629\" data-end=\"1654\">approval or rejection<\/strong> of your refund.<\/p>\n<p data-start=\"1672\" data-end=\"1926\">If approved, your refund will be processed via <strong data-start=\"1719\" data-end=\"1731\">Razorpay<\/strong> to your original payment method (UPI, card, net banking, or wallet).<br data-start=\"1800\" data-end=\"1803\" \/>\u23f3 Please allow <strong data-start=\"1818\" data-end=\"1840\">7\u201310 business days<\/strong> for the refund to reflect in your account depending on your bank or payment provider.<\/p>\n<hr data-start=\"1928\" data-end=\"1931\" \/>\n<h3 data-start=\"1933\" data-end=\"1960\">Late or Missing Refunds<\/h3>\n<p data-start=\"1962\" data-end=\"1996\">If your refund hasn&#8217;t arrived yet:<\/p>\n<ul data-start=\"1998\" data-end=\"2205\">\n<li data-start=\"1998\" data-end=\"2046\">\n<p data-start=\"2000\" data-end=\"2046\">Recheck your bank account or Razorpay wallet<\/p>\n<\/li>\n<li data-start=\"2047\" data-end=\"2112\">\n<p data-start=\"2049\" data-end=\"2112\">Contact your bank or card provider (processing may take time)<\/p>\n<\/li>\n<li data-start=\"2113\" data-end=\"2205\">\n<p data-start=\"2115\" data-end=\"2205\">Still unresolved? Contact us at \ud83d\udce7 <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2150\" data-end=\"2205\">a2a.ajifoods@gmail.com<\/a><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2207\" data-end=\"2210\" \/>\n<h3 data-start=\"2212\" data-end=\"2226\">Sale Items<\/h3>\n<p data-start=\"2228\" data-end=\"2386\">Only <strong data-start=\"2233\" data-end=\"2257\">regular-priced items<\/strong> are eligible for refunds.<br data-start=\"2283\" data-end=\"2286\" \/>Items purchased on <strong data-start=\"2305\" data-end=\"2325\">sale or discount<\/strong> are non-refundable unless they are <strong data-start=\"2361\" data-end=\"2385\">damaged or defective<\/strong>.<\/p>\n<hr data-start=\"2388\" data-end=\"2391\" \/>\n<h3 data-start=\"2393\" data-end=\"2406\">Exchanges<\/h3>\n<p data-start=\"2408\" data-end=\"2442\">We only replace items if they are:<\/p>\n<ul data-start=\"2444\" data-end=\"2483\">\n<li data-start=\"2444\" data-end=\"2457\">\n<p data-start=\"2446\" data-end=\"2457\">Defective<\/p>\n<\/li>\n<li data-start=\"2458\" data-end=\"2483\">\n<p data-start=\"2460\" data-end=\"2483\">Damaged during shipping<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2485\" data-end=\"2652\">To initiate an exchange, email us at \ud83d\udce7 <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2525\" data-end=\"2580\">a2a.ajifoods@gmail.com<\/a>.<br data-start=\"2581\" data-end=\"2584\" \/>You will receive return instructions after your request is approved.<\/p>\n<hr data-start=\"2654\" data-end=\"2657\" \/>\n<h3 data-start=\"2659\" data-end=\"2668\">Gifts<\/h3>\n<p data-start=\"2670\" data-end=\"2813\">If the item was marked as a gift and shipped directly to you, a <strong data-start=\"2734\" data-end=\"2749\">gift credit<\/strong> will be issued once the returned item is received and approved.<\/p>\n<p data-start=\"2815\" data-end=\"2922\">If the gift was sent to the purchaser first, the refund will go to the <strong data-start=\"2886\" data-end=\"2921\">original buyer\u2019s payment method<\/strong>.<\/p>\n<hr data-start=\"2924\" data-end=\"2927\" \/>\n<h3 data-start=\"2929\" data-end=\"2949\">Shipping Returns<\/h3>\n<p data-start=\"2951\" data-end=\"2991\">To return a product, you may send it to:<\/p>\n<p data-start=\"2993\" data-end=\"3066\">\ud83c\udfe2 <strong data-start=\"2996\" data-end=\"3009\">Aji Foods<\/strong><br data-start=\"3009\" data-end=\"3012\" \/>Kurumbalaperi,<br data-start=\"3026\" data-end=\"3029\" \/>Tenkasi \u2013 627806,<br data-start=\"3046\" data-end=\"3049\" \/>Tamil Nadu, India<\/p>\n<p data-start=\"3068\" data-end=\"3279\">\ud83d\ude9a <strong data-start=\"3071\" data-end=\"3080\">Note:<\/strong><br data-start=\"3080\" data-end=\"3083\" \/>Customers are responsible for <strong data-start=\"3113\" data-end=\"3138\">return shipping costs<\/strong>. Shipping charges are <strong data-start=\"3161\" data-end=\"3179\">non-refundable<\/strong>. If you receive a refund, the cost of any prepaid return shipping (if applicable) will be deducted.<\/p>\n<p data-start=\"3281\" data-end=\"3429\">We recommend using a <strong data-start=\"3302\" data-end=\"3332\">trackable shipping service<\/strong> or purchasing shipping insurance. We are not responsible for returned items <strong data-start=\"3409\" data-end=\"3428\">lost in transit<\/strong>.<\/p>\n<hr data-start=\"3431\" data-end=\"3434\" \/>\n<h3 data-start=\"3436\" data-end=\"3450\">Need Help?<\/h3>\n<p data-start=\"3452\" data-end=\"3531\">For any questions about returns, refunds, or Razorpay transactions, contact us:<\/p>\n<p data-start=\"3533\" data-end=\"3721\">\ud83d\udce7 Email: <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"3543\" data-end=\"3598\">a2a.ajifoods@gmail.com<\/a><br data-start=\"3598\" data-end=\"3601\" \/>\ud83d\udcde Phone: +91 93619 34479<br data-start=\"3626\" data-end=\"3629\" \/>\ud83c\udf10 Website: <a class=\"\" href=\"https:\/\/www.doxainfotech.com\/ajifoods\/\" target=\"_new\" rel=\"noopener\" data-start=\"3641\" data-end=\"3721\">https:\/\/www.doxainfotech.com\/ajifoods\/<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 01 May 2025 Welcome to Aji Foods. We take pride in the quality and hygiene of our food<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.doxainfotech.com\/ajifoods\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.doxainfotech.com\/ajifoods\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.doxainfotech.com\/ajifoods\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.doxainfotech.com\/ajifoods\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.doxainfotech.com\/ajifoods\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":3,"href":"https:\/\/www.doxainfotech.com\/ajifoods\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1389,"href":"https:\/\/www.doxainfotech.com\/ajifoods\/wp-json\/wp\/v2\/pages\/12\/revisions\/1389"}],"wp:attachment":[{"href":"https:\/\/www.doxainfotech.com\/ajifoods\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}