Effective Date: 01 May 2025

Welcome to Aji Foods. We take pride in the quality and hygiene of our food products, made entirely in-house at our certified facility. If you’re not entirely satisfied with your purchase, we’re here to help.

Overview

Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • A valid receipt or proof of purchase is required.

  • Products must not fall under the non-returnable items category.

📦 Important: Please do not send any product back to the manufacturer address without prior confirmation.

Non-Returnable Items

Due to the nature of our offerings, the following items are not eligible for return:

  • Perishable food items

  • Health or personal care products

  • Products added to milk or ready-mix powders once opened

  • Sale or discounted items

  • Any item not in its original condition

Partial Refunds May Be Issued For:

  • Items that show visible signs of use

  • Packages that are opened or not in original condition

  • Returns requested after 30 days of delivery

Refunds Process

Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed via Razorpay to your original payment method (UPI, card, net banking, or wallet).
⏳ Please allow 7–10 business days for the refund to reflect in your account depending on your bank or payment provider.

Late or Missing Refunds

If your refund hasn’t arrived yet:

  • Recheck your bank account or Razorpay wallet

  • Contact your bank or card provider (processing may take time)

  • Still unresolved? Contact us at 📧 a2a.ajifoods@gmail.com

Sale Items

Only regular-priced items are eligible for refunds.
Items purchased on sale or discount are non-refundable unless they are damaged or defective.

Exchanges

We only replace items if they are:

  • Defective

  • Damaged during shipping

To initiate an exchange, email us at 📧 a2a.ajifoods@gmail.com.
You will receive return instructions after your request is approved.

Gifts

If the item was marked as a gift and shipped directly to you, a gift credit will be issued once the returned item is received and approved.

If the gift was sent to the purchaser first, the refund will go to the original buyer’s payment method.

Shipping Returns

To return a product, you may send it to:

🏢 Aji Foods
Kurumbalaperi,
Tenkasi – 627806,
Tamil Nadu, India

🚚 Note:
Customers are responsible for return shipping costs. Shipping charges are non-refundable. If you receive a refund, the cost of any prepaid return shipping (if applicable) will be deducted.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returned items lost in transit.

Need Help?

For any questions about returns, refunds, or Razorpay transactions, contact us:

📧 Email: a2a.ajifoods@gmail.com
📞 Phone: +91 93619 34479
🌐 Website: https://www.doxainfotech.com/ajifoods/